Frequently asked questions
If you have any questions in the mean time please contact us via email:
Email us: email@example.com
Do I need a referral from my GP to see any of your health professionals?
No, however, NuActive Health believes it’s important to work with their clients’ general practitioner to integrate the health care team, and so a referral is recommended but is not required.
Do you have appointments available after hours?
Yes, there are after hours appointments available on multiple evenings, as well as all day Saturday.
Are consultation fees claimable with Medicare?
Medicare generally only provides rebates for medical practitioners including GPs and specialists, however there are also multiple referral options from your GP to allied health professionals that will allow you to access a Medicare rebate for Dietitians, Exercise Physiologists and Pyshcologists for certain conditions and circumstances. To find out if you are eligible, you will need to speak with your GP before booking in. Ask them if you qualify for a Mental Health plan for Psychologists, Enhanced Primary Care plan for all allied health professionals or an Eating Disorder Treatment plan for psychologists and dietitians or a Diabetes Group Program referral for dietitians or exercise physiologists.
Are consultation fees claimable with Private Health Funds?
Yes, rebates are available from most private health funds although this depends on your level of cover. You will need to have ‘extras’ cover to be able to claim back consultation fees for dietitians.
Do you see white card and Gold card Veterans?
Yes we accept DVA D904 referrals from your GP, White card holders will need special approval before making an appointment.
Do you accept NDIS referrals?
Yes we accept all self managed and plan managed NDIS referrals?
Do we see children?
Yes all our health professionals have had additional training in working with children and obtain a working with childrens check.
What are your consultation fees?
Fees vary depending on which health professional you see and the length and complexity of your condition. Please call our friendly admin staff to discuss costs. Fees are payable on the day of consultation by cash, cheque, credit card or Eftpos and we ask you to give us at least 24 hours notice if you are unable to attend. We do offer health care card holders a discount.
A cancellation fee applies for missed appointments or where less than 24 hours notice is given to cancel an appointment.
How can I pay?
Fees are payable on the day of consultation by cash, cheque, credit card or Eftpos. (no Amex)
What happens in the first consultation?
All our health professional will spend about an hour with you on your first consultation. It will begin with collecting information from you including your personal details, weight history, medical history, usual lifestyle behaviours and your goals and expectations for your consultations with us. This information will allow us to assess your needs and to provide information and education relevant to your situation. We will then assist you in developing a lifestyle and treatment plan to meet your individual needs as well as the information and ideas you need to put this into practice. A follow-up appointment will usually be arranged in 1-2 weeks time to make sure you have been able to implement some changes and then to progress on to further treatment and education.
How often will I have to come?
This will depend on your needs and goals and the level of assistance you require to make changes to your lifestyle. Where possible we like to see you within 2-4 weeks of you first appointment to review your progress and answer any questions you may have. Some people like to come every week until they achieve their goals, while others only want two or three sessions to obtain the information they need to work more independantly. You will always have the choice of how often you wish to come and you pay only as you go so there is no long term commitment if you change your mind at any stage.
What is a psychologist?
A psychologist is a mental health professional who has completed a minimum of 6 years of combined tertiary education in psychology and applied workplace supervision.
What is the difference between a psychologist and a psychiatrist?
A psychiatrist is a medical doctor that specialises in psychiatry and can assist the medical team diagnose any psychiatric illness and provide treatment with psychological therapy and prescribe medications if necessary.
A psychologist is an allied health professional who has a university degree in psychology, they can diagnose certain psychological conditions and deliver psychological treatments, but cannot generally diagnose psychiatric illnesses nor can they prescribe medications.
What is a dietitian?
Dietitians have university qualifications in nutrition and dietetics and have the training and expertise to advise individuals and groups on all nutrition-related matters, from healthy eating and disease prevention to the treatment of conditions such as diabetes, heart disease, gastrointestinal disorders and food allergy. Dietitians are eligible for membership of the Dietitians Association of Australia (DAA) and to participate in the Accredited Practising Dietitians (APD) program.
What is the difference between a dietitian and a nutritionist?
Dietitians have a minimum of 4 to 5 years of university training and are experts in nutrition and dietetics. Dietitians have the knowledge, understanding and clinical training to enable them advise individuals and groups on all nutrition-related matters, from healthy eating to health problems. Dietitians are also eligible for membership of the Dietitians Association of Australia and to participate in the Accredited Practising Dietitians (APD) program.
While all dietitians are also nutritionists, on its own the title ‘Nutritionist’ could apply to a qualified nutrition scientist or someone with an interest but little or no training in nutrition. Choosing an APD is your assurance that your nutrition advice is coming from a qualified nutrition professional.
What is an Accredited Practising Dietitian?
Accredited Practising Dietitians (APDs) are recognised professionals with the qualifications and skills to provide expert nutrition and dietary advice. APDs have university qualifications, undertake ongoing training and education and comply with the Dietitians Association of Australia’s (DAA) best practice guidelines.
APDs are qualified to advise individuals and groups on nutrition related matters. They also have clinical training to modify diets and advise on the specific nutritional management of health conditions such as diabetes, heart disease, cancers, gastro-intestinal diseases, food allergies and intolerances and overweight and obesity.
APD is the only national credential recognised by the Australian Government, Medicare, the Department of Veterans Affairs and most private health funds as the quality standard for nutrition and dietetics services in Australia.
What is a Sports Dietitian?
A Sports Dietitian is an Accredited Practising Dietitian who has completed further education in sports nutrition. Sports dietitians work with elite and recreational athletes, sporting clubs, active children and adults and can assist individuals in making healthier food choices using scientific principles. Sports dietitians can help advise on eating before, during and after competition, reducing body fat, recovery after training and competition, using dietary supplements and eating when travelling.
What is an Exercise Physiologist?
Exercise Physiologists have university qualifications in exercise physiology and rehabilitation and have the training and expertise to advise individuals and groups on all exercise-related matters, from regular physical activity and disease prevention to the treatment of conditions such as diabetes, heart disease, muscular and skeletal problems. Exercise Physiologists are eligible for membership of the Australian Association of Exercise and Sports Sciences (AAESS).
What is a combined Accredited Practising Dietitian / Exercise Physiologist?
A combined Dietitian and Exercise Physiologist is a person who has completed a university degree accrediting them as both a Dietitian as well as an Exercise Physiologist. There are only very few dual qualified health professionals in Australia, our director, Joanne Turner is one of few dual qualified dietitians and exercise physiologists in the country and probably the most experienced one in the world, being able to exertly combine nutrition and exercise therapy for lifestyle intervention and treatments.
What is an Anthropometrist?
Anthropometry is the study of the measurement of the human body in terms of the dimensions of bone, muscle, and adipose (fat) tissue. Body measures such as skin folds are collected to asses body fat distribution and the change over time. These measurements are important when working with elite sports people and teams. NuActive Health dietitians are all qualified Anthropometrists.
Having tried lots of diets without much success, will seeing you be different?
At NuActive Health – our health professionals are extremely qualified and experienced in providing evidence based treatment! This means our methods are backed by research so we know it works! However knowing what works and having something you can stick to is also important to consider! If your eating plan is not something you can stick to and if you don’t enjoy what you eat, if you are hungry all the time and if what you eat doesn’t fit in with your family and social life, you are unlikely to be successful.
So at NuActive Health we will develop an eating and activity plan to suit your needs and lifestyle and help you to set realistic and achievable goals to lose weight and keep it off for good!
Whether this is the first time you have tried to lose weight or you have tried everything else and are ready to get off the dieting merry-go-round, we look forward to working with you.
If you have any questions in the mean time please contact us via phone or email:
Email us: firstname.lastname@example.org